Returns & Exchanges
At Goblintechkeys, we want you to be fully satisfied with your custom peripherals, which is why we offer a 30-day return window for items in their original condition. Please note that personalized or custom-printed keycaps are subject to specific terms due to their unique nature.
Initiate a Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Gear
Securely pack the items in their original packaging, ensuring all cables, accessories, and keycap pullers are included to avoid restocking fees.
Ship to HQ
Affix the provided shipping label or use a tracked carrier to send your package to our quality control center for inspection.
Quality Check & Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing